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Customer Service Representative

Home Practice Opportunities Customer Service Representative

Career Details

Full Time Southfield, MI Posted on 11/29/2018

SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Assists all internal and external customers in a professional manner.
Maintain a positive, empathetic and professional attitude toward customers at all times.
Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.
Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
Provide customers with product and service information.
Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment.
Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.
Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
Understanding and striving to meet or exceed department metrics while providing excellent customer service.
Making sales or recommendations for products or services that may complement client needs, as applicable.
Other duties as assigned by management.
QUALIFICATIONS:

To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

High school diploma or general education degree (GED).
1 year of relevant customer service experience preferred.
Skills & Abilities

Excellent interpersonal, written and oral communication skills.
Customer service orientation
Attention to detail
Good data entry skills
Proficiency with computers, with strong typing skills
Ability to work in a fast paced environment.
Language Skills:

English (verbal, written). Second language encouraged.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure using a calculator.

Analytical & Problem Solving Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.

WORK ENVIRONMENT:
The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.