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IT Support Specialist

Home Practice Opportunities IT Support Specialist

Career Details

Full Time Southfield, MI Posted on 11/28/2018

SUMMARY: Assist in supporting operation of computer systems and equipment for all staff.

Include the following and other duties that may be assigned by management.
Assist in managing and monitoring the help desk ticketing system supporting 300+ employees across 27 locations, assisting and troubleshooting various hardware and software issues.
Assist system administration on, and oversees daily operation of all servers, including application servers, file servers, Exchange servers, SQL database servers, Citrix terminal servers, AV server, Update server, NAS & SANs.
Perform system administration on, and oversees daily operation of all file and print servers, local area network equipment and wide-area connectivity for all company locations.
Assist in managing company’s billing software company, Healthcare Data Management System by USS, by providing support, including database software upgrades and testing, as needed.
Assist in managing Cisco Call Manager phone system across all locations, as well as support company cell phones.
Provide training of support staff on standard IT operating procedures.
Assist in daily backup of files, folders, and system files on all servers and DFS services.
May include some travel to assist staff and perform installations throughout mid-Michigan.
Assist in administering account creation and termination for users.
Coordinate equipment maintenance, vendor relations, and ensure regulatory compliance from HIPAA, HITECH Act, and PCI standards.
Achieve technology goals as established by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Pleasant personality, good verbal / written communication skills. Can learn basic knowledge of medical terminology. Self-motivation. Quick learner.

Position will be based out of Southfield, servicing Southeast Michigan.
Position Type: Full Time
Start Date: Immediately

REQUIRED TECHNICAL PROFICIENCIES: Windows 10 and Server OS, Microsoft Office, Active Directory Users & Computers, Remote Desktop Services, PC/Desktop support, Print Servers.

VMware, Citrix, Cisco Call Manager, MS SQL Server, Cisco IOS, Exchange Online / O365, Web Design/Development, Information Security.

High school diploma or general education degree (GED), or a college degree in a technology-preferred field, related experience and / or training or a combination of education and experience.
Minimum two to three years of experience in similar technical position.

About Hart Medical Equipment
Hart Medical Equipment is a leading supplier and distributor of home medical supplies and equipment. Hart Medical Equipment is the premier durable medical equipment company in Michigan, in partnership with Henry Ford Health System, McLaren Health Care, and Ascension Genesys Health System.

Today, more people are discovering that recovering at home can be much easier with the right medical equipment, supplies and support. Hart Medical Equipment seeks to make a patient’s transition back to their own home easier. Our goal is to help people find the right products and services at the time when they need them most.

Hart Medical Equipment’s professional staff include respiratory therapists, rehabilitation technologists, and certified orthopedic and mastectomy fitters. Our caring team provides patients with clinical expertise, as well as the most technologically advanced medical products and equipment available today.

Hart Medical Equipment has 26 locations throughout Michigan to meet your needs. From small locations located inside of medical centers to full showrooms, we are built for your convenience.