On-site Service Charge

Details & Specs for On-site Service Charge

This is a one-time service charge when required for on-site assistance after-hours and/or outside our normal service support parameters. Completing this purchase does not guarantee immediate service. Completion of this payment must be preceded by direction from Hart Medical Equipment's service logistics coordinator, to ensure quality and prompt service. If this payment is required prior to receiving on-site support, please add to cart and complete the order with a valid payment method. Once completed, a Hart Medical Equipment service professional will be notified.

Below is Hart Medical Equipment's Delivery Policy:

Rental Equipment:
Customers are responsible for routine maintenance and cleaning of rented equipment according to the instructions provided by the initial set-up. Service, parts, and labor are provided free of charge on active rental equipment (except in the case of misuse or abuse). If the rental equipment has been damaged through misuse or abuse, the maintenance and repair costs become the patient/client responsibility. Rental equipment becomes patient owned once the number of months on rental meet your insurance company’s purchase price. If you are unsure if your equipment is still renting, contact Hart Medical Equipment at (888) 606-8778 for more information.

Purchased Equipment:
New or used equipment for purchase or rental covered by an insurance payer is subject to the manufacturer’s warranty from the date of initial set up for the specific patient. Refer to the warranty information provided with the item at the time of purchase. Used equipment purchased from Hart by an individual versus an insurances has a 90-day warranty on parts and labor.

Service and Repair:
Service and repair on equipment purchased from Hart Medical Equipment that is no longer covered by manufacturer’s warranty will be subject to current labor charges. The customer will be informed of their responsibilities regarding the ongoing care and service of the equipment and will be provided with maintenance instructions and how to obtain any necessary services. All service and repair must be scheduled by calling our office at (888) 606-8778 during regular business hours.