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Return Policy

Home Shipping & Return Policies

SHIPPING POLICY

Hart Medical Equipment is pleased to offer FREE shipping on all orders over $25. For any order totaling less than $25, a flat rate of $8 will be charged for priority shipping. Depending on inventory availability, most items ship out and are received within five to seven business days, or sooner. 

For any additional questions regarding our Shipping Policy, please feel free to Contact Us

 

Return Policy

You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone, chat, email or by filling out and submitting the electronic form below to obtain an RMA (Return Merchandise Authorization) number. Once the request for return or exchange has been received by Hart Medical Equipment, and compliance to this Return Policy is determined, an RMA number will be issued and Hart Medical Equipment will facilitate and advise on how to complete returning the product.

Returns will not be accepted on items that are:

  • Opened or used
  • Hygienic items
  • Missing their serial number or UPC
  • Special orders (returned at our discretion)
  • Returned more than 30 days after delivery
  • Returned without notification

Please be reminded, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
 

RETURN REQUEST FORM

After submitting the following Return Request Form, a Hart Medical Equipment customer service representative will reach out to you via the email address you provide on the form with further instruction.

  • Please list the name, SKU/Model #, and quantity of the item(s) you wish to return.

  • Is the item(s) unused and in the original packaging?

    Please note that we cannot accept a return for items that have been used or opened from their original product packaging. Some exceptions may apply.