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A Day in the Life of a Hart Account Liaison Mario Z. | Hart Medical Equipment   As an Account Liaison for Hart Medical Equipment, I am often asked by our referrals (physician’s offices, hospitals, nursing homes, etc.) why they should recommend Hart Medical Equipment for their patients’ durable medical equipment and supply needs. I take this question very seriously. It is my responsibility to demonstrate to our referrals/physicians why Hart is the best choice for their patients, as well as to bridge the gap between their offices and Hart’s operations, delivery, billing, and supply teams. During a typical day, I visit 8-10 offices, hospitals, and facilities to uncover both referral and patient needs. Then I work with the Hart team to come up with the best ways to meet those needs. If we fall short, we go back to the drawing board and start over. With the highest level of service excellence as our goal, reaching success is a continual process of trial and error.   Furthermore,

  Hart Loves Our Patients! Improving patient experience encompasses a range of interactions that we have with our patients including your transition from hospital to home. As an integral component of health care quality, patient experience includes several aspects of health care delivery that you value highly when you seek and receive care, such as timely appointments and deliveries, easy access to information, and good communication. With the use of technology, we are improving our patient experience through quality encounters that are proving to drive high patient satisfaction. Bios & pulseCheck Text Messaging With Hart Medical Equipment Bios, we provide you the confidence and comfort of knowing who is coming to your door. With your permission, we will send your cell phone a text message appointment reminder as well as a delivery technician picture and biography, so you will know who is coming to your house and when to expect them. After our visit, you’ll