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A Day in the Life of a Hart Account Liaison Mario Z. | Hart Medical Equipment   As an Account Liaison for Hart Medical Equipment, I am often asked by our referrals (physician’s offices, hospitals, nursing homes, etc.) why they should recommend Hart Medical Equipment for their patients’ durable medical equipment and supply needs. I take this question very seriously. It is my responsibility to demonstrate to our referrals/physicians why Hart is the best choice for their patients, as well as to bridge the gap between their offices and Hart’s operations, delivery, billing, and supply teams. During a typical day, I visit 8-10 offices, hospitals, and facilities to uncover both referral and patient needs. Then I work with the Hart team to come up with the best ways to meet those needs. If we fall short, we go back to the drawing board and start over. With the highest level of service excellence as our goal, reaching success is a continual process of trial and error.   Furthermore,