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  We are excited to announce that as of October 1st, 2024, Hart Medical Equipment has transitioned from paper statements to paperless e-delivery. This change is part of our ongoing commitment to providing efficient, timely, and environmentally friendly service to our valued patients. What This Means for You If you have recently received services from us or have a piece of rental equipment, please check your email for the latest copy of your bill. This transition to e-delivery ensures that you receive your billing information promptly and securely. How to Access Your Bill 1. Check Your Email: Ensure that the email address we have on file is up to date. You should have received your latest bill via email. 2. Log into the Payment Portal: You can also access your billing information by logging into our payment portal at hartmedical.org and selecting Pay Bill. This portal allows you to view your statements, make payments, and manage your account preferences. How to

    Are you an oxygen patient who’s wanting to travel to a warmer climate, and you’re not sure whether or not we can help? Well, the answer is yes! If you are contemplating a fun road trip, a flight or a bus ride out to greener pastures, Hart Medical Equipment is the place to start. Did you know that if you have Medicare or Blue Cross Blue Shield insurance, then your travel is a covered benefit through these two insurances? Patient travel is one of the services that we provide to ensure you have a smooth, worry-free trip that you so rightly deserve!  We also rent portable oxygen concentrators and accessories for those patients who also qualify to use them, for a weekly fee.  When you do decide to make those final plans to see the countryside, just give our friendly Hart Medical Equipment Travel Team a call, preferably two weeks before your departure.  We will need just a few details to get you started, such as a destination address, mode

  Have you had an insurance change?  Has your identification number been updated? It is important for Hart Medical Equipment to have your current insurance information. Having updated insurance information will help stream-line the reimbursement from your health insurance company, in turn, improving Hart’s ability to keep deductibles, copay balances and payments current for you. If you have a change in insurance, will you please let us know?  Insurance changes especially affect patients with rental equipment. Each health insurance company has its own list of requirements for documentation and qualifications to take over payment of a rental that was previously under a different insurance.  Documentation requirements may include an updated physician’s prescription and recent physician visit notes, while new qualifying testing may be necessary for therapies such as oxygen and CPAP/BiPAP. With insurance changes, each insurance company has its own

A Day in the Life of a Hart Account Liaison Mario Z. | Hart Medical Equipment   As an Account Liaison for Hart Medical Equipment, I am often asked by our referrals (physician’s offices, hospitals, nursing homes, etc.) why they should recommend Hart Medical Equipment for their patients’ durable medical equipment and supply needs. I take this question very seriously. It is my responsibility to demonstrate to our referrals/physicians why Hart is the best choice for their patients, as well as to bridge the gap between their offices and Hart’s operations, delivery, billing, and supply teams. During a typical day, I visit 8-10 offices, hospitals, and facilities to uncover both referral and patient needs. Then I work with the Hart team to come up with the best ways to meet those needs. If we fall short, we go back to the drawing board and start over. With the highest level of service excellence as our goal, reaching success is a continual process of trial and error.   Furthermore,

  Hart Loves Our Patients! Improving patient experience encompasses a range of interactions that we have with our patients including your transition from hospital to home. As an integral component of health care quality, patient experience includes several aspects of health care delivery that you value highly when you seek and receive care, such as timely appointments and deliveries, easy access to information, and good communication. With the use of technology, we are improving our patient experience through quality encounters that are proving to drive high patient satisfaction. Bios & pulseCheck Text Messaging With Hart Medical Equipment Bios, we provide you the confidence and comfort of knowing who is coming to your door. With your permission, we will send your cell phone a text message appointment reminder as well as a delivery technician picture and biography, so you will know who is coming to your house and when to expect them. After our visit, you’ll